What to Report to the Helpdesk to Help ePermitting Troubleshoot

When submitting a ticket because you are experiencing slowness or an issue, please include the following information in your ticket. This will allow us to provide the necessary information to Accela helping them to more quickly pinpoint the issue.
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• Which Accela page were you on when you started having slowness and/or issues?
• Have you tried troubleshooting already (clearing cache, logging out then back in, etc.)?

Currently, we have 4 servers and occasionally it will be a single server that is the issue. To help us narrow down which server(s) may be affected, please open a new tab in the same browser session as your current Accela session, and enter the following link into your address bar: https://av.prod.oregon.accela.com/portlets/version.jsp - the below will be displayed:

​Please let us know which server is showing for you. You can find that information on the server line of the version page from the above link.
Additionally, you can try logging out of your current browser session and then back in to a new browser session until you are able to work successfully. Logging out then back in several times may get you logged into a better performing server as the server assignment is random.