A new version of the Oregon ePermitting Inspections Scheduling  app is available for iOS (v. 2.1) and Android (v. 2.4) for contractors and homeowners to download. Please spread the word to your customers to update the app on their devices. There are two new changes your customers will notice:

1. Previously, when inspections were rescheduled on the app, the inspection would auto-assign to “ORMOBILE” instead of the correct inspector in your agency. Now, rescheduling inspections will auto-assign correctly.
2. The Search screen now includes helpful text on how to search for the permit. We also added a link to the Participating Jurisdictions web page where all jurisdictions on the ePermitting System are listed so that users know if they can schedule their inspections using the app.

With so many agencies that have closed their offices to the public and referring customers to the ePermitting website, ePermitting has developed additional informational resources for customers on how to navigate the entire online ePermitting process.

You can provide the following link to your customers with any additional information you normally provide to them when directing them to ACA:
https://www.oregon.gov/bcd/epermitting/howto/Pages/index.aspx

If your agency has any questions about the website or the articles on the website send in a ticket to [email protected] and if any of your customers still need assistance they can still contact the Help Desk at 503-373-7396 and leave a detailed message and one of the ePermitting staff will call them back and walk them through the ACA site. 

Two new records types have been added to the Oregon Model – Master Electrical New [EM] and Master Electrical Renewal [EMR]. These record types were developed in response to enhancement requests from many of our participating agencies. They are currently installed to Production for all full service Model agencies and will be turned on for all agencies with the Electrical Program as the required fees are verified.

Please note, these record types are NOT available in ACA due to the added intake requirements. 

Before using these, please take a moment and read about the setup of these record types and see some other related Master Electrical resources in our Kayako Knowledgebase located at:  http://orepermittinghelp.kayako.com/Knowledgebase/Article/View/master-electrical---new-and-renewal.