If your agency has an upcoming fee increase, or any other fee changes, effective July 1, 2022, send your updates to the ePermitting team ASAP by sending an email to the Kayako Helpdesk.  Important note, your fee update ticket submittal does not have to wait for your agency to adopt or approve them, the fee update process can begin parallel to your adoption/approval process.  Final drafts of fee updates are acceptable to begin this time-sensitive process.  Late submittals might not be able to be accommodated for July 1st start given the volume of requests for update.  Also a friendly reminder – new fees, fee increases or method changes that result in an increase, are required to go through the BCD Fee Notice process; please send ePermitting a draft copy of your fees prior to submitting for Notice to avoid any delays or potential requirement to re-notice.

​In 2018 ePermitting moved to an Azure data center and our Citizen Access (ACA) site changed URLs.  For the convenience of our public users, Accela set up a URL redirect.  This means that when a user visits the old URL for Citizen Access (https://aca.oregon.accela.com/oregon) there is a redirect that automatically and seamlessly routes the user to the current URL for Citizen Access (https://aca-oregon.accela.com/oregon).  Beginning in early 2023, Accela will retire this URL redirect and users will get an error if they try to access the old URL.  To avoid any issues, please be sure to update your browser “favorites” for Citizen Access to www.BuildingPermits.Oregon.gov, update your local agency websites with any reference to ACA, and help pass along the message to your public users!

Important Reminder to all agencies - any time you are increasing fees, adding new fees you have not charged formerly, or adjusting a fee method/calculation in such a way that it results in a fee increase – BCD Fee Notice would be required.  

We sometimes receive helpdesk tickets regarding fee increases/changes where the agency has not gone to BCD Fee Notice or was not aware they had to.  On this note, submitting fee changes to ePermitting does not fulfill the BCD Fee Notice requirement, it is a separate process that your agency will need to also complete.

BCD Fee Notice information is provided at https://www.oregon.gov/bcd/jurisdictions/Pages/proposed-fees.aspx . See the Changing Fees section primarily.

Following our recent Accela software upgrade we wanted to touch base with our delegate users. There were some significant changes to delegate functionality in the new version and your feedback as a daily user is important to us. Please take a moment to complete the survey, it’s short and shouldn’t take more than a couple of minutes. We would like to receive survey responses by the end of the day this Friday, August 20.

Accela Delegate User Survey

If your agency is in the process of any fee updates for the fiscal year – we are asking that you please work to get them submitted by Friday, May 14. Due to the sheer volume of agencies updating at the fiscal year (July 1st) and other projects that are currently in progress, the turnaround time on all the changes to include testing, could take up to several weeks.

The fee updates do not have to be all the way through the approval process or have completed BCD Notice, so we ask that you send the draft of your fees that is currently under review/in process. We can get all the changes drafted and then only have to make minor changes as needed upon approval.

If you wait to submit your fee updates, we may not be able to guarantee their availability in production for July 1.

If you have any questions regarding fee updates, please contact our helpdesk at epermitshelp.BCD@oregon.gov. ​

July 4th is on a Saturday this year. Are there any other holidays or days that need to be blocked out for your agency? Let us know, email the help desk at ​epermitshelp.BCD@oregon.gov to block out the appropriate dates. Please note that we need a two-week notice to effectively update a calendar and avoid any unwanted inspections to be scheduled.

The ePermitting Help Desk will be closed on the following upcoming dates:

• Veterans Day - Monday, November 11, 2019
• Thanksgiving Day - Thursday, November 28, 2019
• The day after Thanksgiving - Friday, November 29, 2019
• Christmas Day - Wednesday, December 25, 2019
• New Years Day – Wednesday, January 1, 2020

Note:
The "Inspection Calendar Block Out Dates" report methodology:

• Date range is 35 days forward from the day the report is ran
• Model holidays, and weekends are excluded from this report

 The "Inspection Holiday Block Out Dates" report methodology:

• All dates are current year and the next year
• Only named holidays are shown. Not all block out days are shown
• Calendar name indicates which calendar has the date blocked

By default, inspection calendars block out the following dates for all agencies. If your agency deviates from this schedule, please email the help desk at ePermitsHelp.BCD@Oregon.gov to block out the appropriate dates. Please note that we need a two-week notice to effectively update a calendar and avoid any unwanted inspections to be scheduled.

• Christmas Day – Tuesday, Dec. 25, 2018
• New Years Day – Tuesday, Jan. 1, 2019

If your agency has a Jan. 1 fee increase, please send your new fees to the ePermitting team no later than Dec 1 by sending an email to ePermitsHelp.BCD@oregon.gov. The ePermitting team now supports over 70 agencies and we need this much lead time to update each agency who will have new fees. Please keep in mind that sending your new fee schedule to the Policy section of BCD for review is a separate process than sending your new fee schedule to ePermitting for updating in Accela. Also, please do not wait for your local approval process to submit your proposed changes to us. Often times this does not provide us enough time to complete and test this volume of change for all agencies requesting. Thank you for your help with this!