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Accela Inspector Apps NOT Supported by Oregon ePermitting

5/2/2022

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Recently, our team has received questions about the Accela Inspector app and the Accela Mobile App. Neither of these apps work with Oregon ePermitting and will not function properly. 
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Any inspectors using these apps should immediately delete them and install the Oregon Inspector App that has been developed and maintained by the Oregon ePermitting team. 
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The Oregon Inspector App has the State of Oregon Seal on the icon. 
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Please use the following links to download and install the app on your iOS or Android device. This app is not available from the Apple App Store or Google Play store due to new app policies.  ​
iOS version: https://citygovapp.com/app/oregoniaios.html​

Android version: https://citygovapp.com/app/oregoniaandroid.htm​
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New Oregon ePermitting App Coming Soon

5/2/2022

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The current Oregon Inspection Request app is being upgraded. For the past few months, we have been adding and testing new tools and features on this app. With all of the upgrades to the app, it has moved past being just an inspection scheduling tool. Accordingly, we are changing the official name to the Oregon ePermitting App to address how much more comprehensive it is becoming in addressing overall customer needs.

The new and improved Oregon ePermitting App:
  • Allows customers, when requested, to upload pictures directly to their inspection so that an inspector can review them. Pictures are tagged with location data to allow for site location verification. 
  • Allows live messaging between the customer and the inspector that has been assigned the inspection without having to look up contact information. 
  • Allows live video inspections between an inspector and the customer. Customers will be prompted to confirm their location before the video inspection begins.
  • Allows the inspector to take screenshots during the video inspection for the inspection report.
  • Customers will receive automatic notifications via the app when an inspection is resulted. Customers only have to search for the permit once to receive notifications. Customers will also receive notifications about future app updates and training opportunities. 
  • Hosts instructional documents via a Document Hub that is accessed via a new Menu feature. 
  • Provides a direct link to the ePermitting Help Page with contact information and instructional how-to videos on using the app. 
  • Saves user contact information and autofills that information when requesting an inspection. 
  • Provides all previous inspections and results in chronological order. 

ePermitting is working to finalize the App on both iOS and Android platforms and are working towards a late May to early June release date. When ready, we will announce the release so current and new users can download it from the Apple App Store or the Google Play Store. Once released, we will begin scheduling in-person trainings around the state. Anyone wishing to host an in-person training at an association or trade group meeting, contact Jerod Broadfoot via email at [email protected].
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Accela Version Upgrade

5/1/2022

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Testing Underway
Version 21.2.5 was installed in our Dev environment in early March, the ePermitting team has been thoroughly testing the new version which is going well. We expect to wrap-up testing in our Dev environment by mid-May. 

Config Refresh and Agency First Look
Accela is refreshing our Config environment this week with current Prod data (except for a few agencies which have been excluded for various reasons). We will then be upgrading Config to version 21.2.5 by May 16th. After Config has been upgraded, we will be inviting users to come take a look. You’ll notice then that there isn’t a big difference. There will, however, be some configuration changes coming with this upgrade that you won’t necessarily see until Production has been upgraded. Some are necessary for maintenance purposes and others are features which, we believe, will be welcome quality-of-life changes for daily users. 

One change you will notice in Config after it has been upgraded, is that some of the forms will look “off”. With this version, Accela has converted all forms to their new form designer. The default conversion doesn’t always work well with the way that we have designed forms, so as part of our upgrade project, we have a subproject to update the critical forms in Prod (e.g. Record Search, Inspection Search and parts of the intake forms) prior to the version upgrade. We will advise you via GovDelivery (sign up here) when that has happened. Along with performance and security enhancements, both Chrome and Edge will now be fully supported (IE11 will no longer be supported). 

Production Upgrade Schedule
Prod is scheduled to be upgraded the weekend of June 11-13. We will be providing you with regular updates and more information in the coming weeks as we progress through our testing and the upgrade project.

More Information
We will be sharing more information about those changes as the upgrade project progresses via the upgrade website which can be found at: https://www.oregon.gov/bcd/epermitting/howto/Pages/upgrade-info.aspx.
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