OREGON EPERMITTING
  • Blog
  • Meet our Team
  • Facts
  • Contact Us
  • Accela Upgrade Information
  • Jurisidiction HUB
  • Blog
  • Meet our Team
  • Facts
  • Contact Us
  • Accela Upgrade Information
  • Jurisidiction HUB

Stay in the know

New Code Compliance Module

1/3/2024

0 Comments

 
We are very excited to announce that the ePermitting Team has created a brand new Code Compliance (CC) module that will be rolled out to all jurisdictions who are currently using the Planning Investigation record type to track code compliance issues.  The new CC module is identical to all the things Code related that are currently in the Planning module, including the Investigation record type.  The biggest benefit to the new module is that users will no longer see confusing items that are related to Planning that do not apply to code work.
 
The CC module includes the two record types listed below.  There are also several enhancements we added to the new CC module - follow this link for a full list. 

  1. Code Investigation - this record type is identical to Planning Investigation
  2. Code Inquiry (NEW) - this is a new flexible record type to be used as a placeholder for non-case related Code information or activity.
 
As a part of this project, at go-live, our team will transition all existing Planning Investigation records over into the Code Investigation record type in the CC module so that all Code records can be found in a single module.
 
Klamath County was our first jurisdiction to go live with the new CC module on 12/11/2023.  We are working on a schedule to transition the rest of the jurisdictions who are actively using the Planning Investigation record type.  Our team will contact jurisdictions about two weeks prior to their go-live to prep and work through the transition.  There will be about a 30 minute downtime window on the early morning of go-live day for our team to process the transition in the system.  The new CC module will also be offered to newly implementing jurisdictions as an available module.  If you have any questions or would like more information, please submit a ticket at [email protected].
0 Comments

Newly Required Fields for Onsite Online Applications

1/3/2024

0 Comments

 
On 12/19/2023, the ePermitting Team released a new enhancement for the Onsite module. These changes were requested and approved by Oregon DEQ who has authority for Onsite. This change impacts online applications only; back office functionality did not change. Public users who are submitting online applications for an Onsite Authorization, Site Evaluation, or Permit will now be required to enter data in the fields listed below so that more complete information will be collected online to process the application.

Note: All existing required fields will not change (Authorization & Permit = Type of Application; Site Evaluation = Type of Application, Category of Construction, Site Ready for Inspection).
​
Additionally, a field named, Existing Use of Structure was added to the Onsite Site Evaluation record type.
 
Required Fields for Onsite Authorization:
  • Category of Construction
  • Acreage or Lot Size
  • Water Supply
  • Existing Use of Structure
  • Proposed Use of Structure
  • Site Ready for Inspection
** If Type of Application = Residential Authorization, then these additional fields will become visible and required:
  • Number of Bedrooms (Existing)
  • Number of Bedrooms (Proposed Total)
** If Type of Application = Commercial Authorization, then these additional fields will become visible and required:
  • Number of Employees (Existing)
  • Number of Employees (Proposed Total)
  • Number of Seating (Existing)
  • Number of Seating (Proposed Total)
 
Required Fields for Onsite Site Evaluation:
  • Acreage or Lot Size
  • Water Supply
  • Existing Use of Structure
  • Proposed Use of Structure
**If Type of Application = Residential Site Evaluation, then these additional fields will become visible and required:
  • Number of Bedrooms (Existing)
  • Number of Bedrooms (Proposed Total)
**If Type of Application = Commercial Site Evaluation, then these additional fields will become visible and required:
  • Number of Employees (Existing)
  • Number of Employees (Proposed Total)
  • Number of Seating (Existing)
  • Number of Seating (Proposed Total)
 
Required Fields for Onsite Permit:
  • Category of Construction
  • Acreage or Lot Size
  • Water Supply
  • Existing Use of Structure
  • Proposed Use of Structure
**If Type of Application = Construction Permit - Residential, then these additional fields will become visible and required:
  • Number of Bedrooms (Existing)
  • Number of Bedrooms (Proposed Total)
**If Type of Application = Construction Permit - Commercial, then these additional fields will become visible and required:
  • Number of Employees (Existing)
  • Number of Employees (Proposed Total)
  • Number of Seating (Existing)
  • Number of Seating (Proposed Total)
0 Comments

Bluebeam Individual User License Rollout

1/3/2024

0 Comments

 
We have begun assigning the individual user Bluebeam licenses that are replacing the concurrent login licenses that we currently use (Bluebeam no longer supports the concurrent licenses).
  • The individual user licenses can be installed by each user on up to 3 devices.
  • These licenses allow full mark-up and the use of Studio sessions: a fantastic feature which allows licensees to invite others, who don’t have Bluebeam licenses, to a “studio session” to look at plans and leave comments without consuming a license. Studio sessions also facilitate the plan review process by allowing reviewers to concurrently see each another’s comments. You can also invite design professionals and contractors into a studio session, if you choose
  • Licenses can be transferred to new employees when you have turnover - new user contact information must be provided at the time of transfer.

Nathan Flowers has begun sending out emails to jurisdictions to get users setup and will continue to do so as quickly as possible to assure everyone has access to Bluebeam.

We plan to provide some Electronic Document Review (EDR) training sessions in 2024, to accompany the new licenses - stay tuned for training details.
0 Comments

Third Party Record Type Versus Third Party Billing

1/2/2024

0 Comments

 
Third Party Service Record Type - is used to record and process work done when an agency is acting as the third party to someone else on a regular, recurring basis such as providing inspection and/or plan review. They can schedule and result inspections on this record – and also record plan review results/notes. They can also attach any electronic documents, as needed.  This record type can also be used to charge third party fees for the work you’ve completed - which can then be invoiced and sent to the party/agency that received service, and ultimately initiate and post payment.  

A help desk ticket request must be made to add and configure this record type for an agency. It requires some configuration for custom dropdowns (to be collected from the agency), potentially for fees (agency dependent), add of any other users participating in this process, and some other small functionality.​

Third Party Billing - is when an agency uses a third party (receives service from) where the billing for the service(s) provided is a percentage-based split of fees collected and with no conditions (is always split and not dependent on any other criteria). Example, we cannot accommodate third party billing if they only split fees when the permit is greater in value than $10000 or when it is charged hourly, etc. Distribution codes are assigned to every fee to determine if it’s split and how it’s split – these must be configured as per the agency’s agreement.  This distribution is only a mechanism that feeds a dedicated report to be run monthly to assist in reconciling and ultimately paying the agency’s third party. This functionality also requires configuration at the fee code level and otherwise. Once implemented, this must also then be maintained with all fee updates thereafter - every active fee would then include a distribution code – up and until the agency is no longer using this split method.

A help desk ticket request is also required configure this fee functionality  – submit to [email protected].
0 Comments

Workflow Supervisor Task Assignment Does NOT Appear in User Task List

1/2/2024

0 Comments

 
Currently when a workflow task is assigned using the Supervisor action, it does not appear in the users task list on the Workflow tab of the MY TASK PAGE. In the next Accela upgrade, this will be fixed. 
0 Comments

Request for 2024 Holiday Schedule for Inspection Calendars

1/2/2024

0 Comments

 
If your agency has already published their 2024 holiday schedule where you know the dates that no inspections will be performed, please send that to the ePermitting Team as soon as possible by emailing [email protected]. Our team can verify all dates are blocked out for the year so that no inspections can be scheduled on those dates that your office is closed.
 
Just as a reminder, there are two helpful reports that you can generate to view a list of dates that are already blocked out on your inspection calendars. The reports can be found under Building Reports > Audit > select either:
 
  • Inspection Calendar Block Out Dates
    • This report will show you all dates that are blocked out that are NOT a named holiday or weekend that fall within the next 35 days. Example block out dates you may see on this report could be when you have a different schedule based on inspection districts or all inspectors are in an all-day training.
  • Inspection Holiday Block Out Dates
    • This report will show you all dates that are blocked out that are a named holiday (like “Christmas”) for the current year + the next year.
0 Comments

Commercial Alarm and Suppression – Structural Plan Review Fee to Now be Added/Assessed Automatically

1/2/2024

0 Comments

 
Currently, when this record type is created via ACA, no plan review fee is added. In those cases, when plan review is required, a back office staff member has to “Add fee”. When the record is created by back office staff, there is a Yes/No radio button that staff members must set to Yes in order to assess the Structural Plan Review fee. We have heard from several agencies that the structural plan review fee is required in several instances and that people often forget to add it (especially when the application has come in through ACA).

With this update, scripting has been revised so that the Structural Plan Review fee will now assess automatically when the record is created (regardless of whether it's created in the back office or through Citizen Access) and in the case where it is not required, back office users can delete it before invoicing the fees.

In conjunction with the scripting change, the Y/N radio button for Structural Plan Review mentioned above will be removed/hidden.

Valuation Calculator enabled on Citizen Access:
Public users will be able to see all of the Valuation Calculator values that have been added to the record in the back office except the Multiplier and Extra Amount. Public users will be able to navigate to the Valuation Calculator from the "Record Info/Schedule Inspections" dropdown menu.
0 Comments

ePermitting now available in Linn County

1/2/2024

0 Comments

 
Linn County joined Oregon ePermitting in Fall 2023: welcome Linn County!
0 Comments

OSM Planning Tracking Record Type Gets Two New Statuses

1/2/2024

0 Comments

 
We’ve added two new statuses to the Hearing task for the Planning Tracking record type:
  • Final Denial: Will close the record
  • Initial Hearing Complete/Referred: Will close the Hearing Task and loop back up to reopen the Staff Report/Decision task

These changes are now live in production and will be available for previously created Planning Tracking records as well as new records.

To find an updated Planning Tracking Workflow Diagram (a diagram showing how each of the statuses moves through/affects the overall Planning Tracking workflow) please click here.
0 Comments

Email Domain Change for Kayako Help Desk Email

1/2/2024

0 Comments

 
When submitting help desk tickets by email to ePermitting, please start only using epermitshelp.bcd@dcbs.oregon.gov and discontinue using [email protected].
0 Comments

Dashboard or My Tasks – Which is Best for me?

1/1/2024

0 Comments

 
We’ve had a lot of questions recently about the Dashboard versus the My Tasks page in Accela.  Here is some helpful information to help you decide which view/page is best for you.

Dashboard
The Dashboard is the default landing/home page when you first login to Accela each day, it is the upper-most left icon in the blue.  When the task cards/list is first displayed at login, it is not accurate – you must first apply a filter to it for the displayed items to be correct.  The suggested filter to start with is ‘My Active Tasks’ or ‘My Active Tasks – All Modules’ – either of these specific filters will show you all of your assigned Workflow tasks for your preferred module or for all modules, depending on which you select.  All system filters are available in the My Filters dropdown to be applied.  Filter results/displayed task cards cannot be further sorted or exported in any way.  There are some quick controls available on each task card type (three dots in upper right-hand corner of the card) that can be helpful for resulting inspections or assigning unassigned Workflow tasks.  

My Tasks 
My Tasks is a page available from Launchpad > All Pages, you can favorite it here to add it to Your Pages. This page contains all the exact same information as the Dashboard, but is organized into the four functional assignment areas in Accela – Workflow, Inspection, Document Review, and Activities.  In this way, all of the displayed tasks are not commingled – and the available Filters for each of the four tabs are also specific to that assignment area.  The Workflow tab includes only Workflow-related filters, the Inspection tab includes only Inspection-related filters, and so on.  Once data is displayed on any given tab, the data/filter results can be further sorted (by Address, Record Type, Assigned To, Assigned Date, Due Date, Task Type, etc) by clicking the column header.  The displayed data/filter results can also be exported to Excel and/or printed if needed.  We tend to recommend the My Tasks page over the Dashboard, particularly for newer users as it is more organized into the different assignment areas as are the Filters for each area, requiring much less in-depth knowledge of the system and of the filters which can be very helpful.  Also the added functionality of being able to sort and export can be much more efficient when processing the filter results for yourself or for your workgroup.  You can set My Tasks as your custom landing/home page, if desired – so the Dashboard would no longer be displayed by default at login – to do this see the Setting a Customer Landing/Home Page in Accela article, article in this months January BLOG.

Important Note!  Although some user groups might have permissions to do so, never delete any items from the Dashboard or from the My Tasks page – doing so will actually delete these items (tasks/inspections/documents/activities) from the database and from your records.  ePermitting has had only mixed success in restoring data that has been deleted in this way, so please be very aware that you aren’t just deleting ‘completed’ items from your task list, you are actually deleting them altogether!
0 Comments

OSM Future Implementations

1/1/2024

0 Comments

 
  • City of Independence - Spring of 2024
  • City of Reedsport - Spring of 2024
  • City of Rogue River - Spring of 2024
0 Comments

OSM Model Changes From the Last Few Months

1/1/2024

0 Comments

 
  1. All Modules: A correction was made so that Global Search on Citizen Access works for all ePermitting agencies. (8/28/2023)
  2. ​Public Works Module: Addition of new PW Document type: Floodplain Development Application. (9/8/2023)
  3. Building Module: The Valuation Calculator was enabled on Citizen Access by Wednesday, Nov 8, 2023.  Public users will be able to see all of the Valuation Calculator values that are added to the record in the back office except the Multiplier and Extra Amount.  Public users will be able to navigate to the Valuation Calculator from the "Record Info/Schedule Inspections" dropdown menu. (11/7/2023)
  4. ​Onsite Module: "Section Township Range" was incorrectly displaying for some Onsite user groups' menu navigation. This page is not used and should not display.  It has been removed for all user groups. (11/13/2023)
  5. All Modules: Corrected error message in the Easy Scheduling Tool so that it is abbreviated and makes more sense to the user. (See before/after screenshots in the comment bubble). (11/15/2023)
  6. Planning Module: Currently, the default expiration for Planning Tracking records is 365 days. With this change, the expiration can now be customized by agency.  Agencies can select a specific number of days or months (it will apply to all Planning Tracking records). (11/16/2023)
  7. All Modules: The Record Status dropdown lists across all modules did not include all statuses.  This has been corrected so now users can use the Record List to search by status using all appropriate statuses.  For example, records could have the status, "Under Insp/Revisions Needed" from a workflow update but this status was missing from the Record Status dropdown so there was no way to search for records with this particular status until now. (11/30/2023)
  8. All Modules: The Check Number field is now read only on the record pay form unless the payment method is set to check. (11/30/2023)
  9. ​Onsite Module: A new checkbox labeled "Accessory Dwelling Unit" is now available on the Onsite Authorization, Site Evaluation, and Permit record types.  This can be used to note if a structure is an ADU.  The field is also available on Citizen Access for users to checkmark during the online application process.  It has also been added to the following reports:
          - Onsite Authorization
          - Onsite Authorization Application
          - Onsite Evaluation
          - Onsite Evaluation Application
          - Onsite Permit
          - ​Onsite Permit Application. (12/13/2023)
  10. Planning Module: A new checkbox labeled "Accessory Dwelling Unit" is now available on the Planning Tracking record type and the Planning Type 1 record type for Full Planning. (12/19/2023)
  11. ​Onsite Module: Newly Required Fields for Onsite Online Applications, see article. (12/19/2023)
  12. Building, Planning, and Onsite Modules: Pictures and other inspection documents can be uploaded to an inspection by contractors through the Oregon ePermitting App (OEA) but there was not a mechanism to alert jurisdictions when this occurred.  There is now an alert that will appear in the back office in the Alerts page and will be emailed to the designated email inbox if a jurisdiction has elected to set up emailed alerts. If you have any questions about [email protected] this or would like to set up emailed alerts, please submit a ticket by emailing [email protected]. (1/2/2024)
0 Comments

    Disclaimer

    Please be aware that this content is relevant at the time it is published, but as time goes on may become out-of-date. We will do our best to keep the content alive and relevant.

    Archives

    December 2024
    August 2024
    June 2024
    January 2024
    August 2023
    April 2023
    March 2023
    December 2022
    October 2022
    August 2022
    May 2022
    April 2022
    March 2022
    January 2022
    August 2021
    March 2021
    January 2021
    July 2020
    April 2020
    February 2020
    January 2020
    December 2019
    November 2019
    October 2019
    August 2019
    June 2019
    April 2019
    January 2019
    November 2018
    October 2018
    September 2018
    August 2018
    May 2018
    April 2018
    March 2018
    February 2018
    January 2018
    December 2017
    November 2017
    October 2017
    September 2017
    August 2017
    July 2017
    June 2017

    Categories

    All
    In The Spotlight
    Online Training
    OSM Best Practice
    OSM Changes
    OSM Future Implementations
    Projects
    Reminders
    Tips And Tricks
    What's New

    RSS Feed

Jurisdiction Resources

ePermitting Knowledgebase
Register for ePermitting Brochure
Inspection Codes Brochure
Modelo Estandar de Oregon Codigos de inspeccion
SelecTXT Brochure
IVR Call Flow Brochure Insert
End of Day Report
ePermitting Advertising Business Cards
​Building Department Directory

Participating Jurisdictions
​​
© COPYRIGHT 2019. ALL RIGHTS RESERVED.