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New Android Version of Oregon Inspector App Coming Soon

8/17/2021

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It’s finally ready! Over the past year, the Oregon BCD ePermitting team has been developing and testing the Android version of the Oregon Inspector App. We are planning to release the app the week of August 23, 2021, via email, to all jurisdictions. The Android version functions in the same way as the iOS version, but for committed Android users, the change in operating system and design will be a very welcomed change. Much like the release of the iOS version last year, we anticipate a few issues may arise that need to be addressed. Please continue to use the ePermitting Help Desk email [email protected] to submit any issues or call 503-373-7396 so we can work with our app developer to resolve them as soon as possible. 

Any inspectors wishing to download and use the Android Oregon Inspector App can do so by following the instructions provided in the email we will send out next week. The Oregon Inspector App is not available on the Google Play Store or Apple’s App Store as it is not a public application. 
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Video Inspections for the Oregon Inspector App

8/17/2021

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We have just finished our first round of testing a video inspection enhancement to the Oregon Inspector App.  The app will allow:
  • Real time video inspection, with verification of the contractors’ location
  • Photo capture during real time video inspections
  • Ability for contractors to submit photos (separate from live video inspections) to a record, with location verification
  • Push notifications to the contractor app, so that inspectors can give quick status dates about arrival time, or other information
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Our first round of testing went very well, and we expect to begin piloting video inspections in several jurisdictions during September.
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Accela Upgrade and Other Tips and Tricks

8/17/2021

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Hoping that everyone is now getting into the groove with the new user interface that came with the recent Accela upgrade, and finding that the bumps are smoothing out. If you have not had a chance to read the upgrade documentation (Delegate User changes, Global Search changes, Known Issues with the upgrade) – take this opportunity to read this extremely important documentation.

​Tips and Tricks

  • Setting a custom “Home” page when you first log in – instead of seeing the Accela Dashboard when you first log in (tasks cards of assigned items), you can now bubble in the ‘house’ icon on the specific page that you would like to make your ‘Home’ page, such as the RECORD LIST or MY TASKS. This can save you some clicks and load time, especially if you don’t use the Dashboard view, which many agencies don’t – instead they opt to using MY TASKS which shows all the same information, just in a more organized and digestible way.
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  • Report Page naming – as a result of the upgrade, we realized a bug where our report page naming was not displaying – instead users are seeing, Report 1, 3, 4, and 5. You may or may not see all of these depending on which modules your agency is using and/or that you have permissions to.  Designations are as follows:
                 o Report 1 = BUILDING
                 o Report 3 = PLANNING
                 o Report 4 = PUBLIC WORKS
                 o Report 5 = ONSITE

If you lose track or forget, once you open a report page, there will be a category named for the module-specific reports – so that’s a quick way to ID what report page you are on.
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  • Adding favorite reports to MY REPORTS for ease of use – to avoid having to hunt down the reports you use daily or with some frequency, you can add reports to a MY REPORTS category.  Go to the Reports list for the module you wish (see above Tip and Trick on Report Page naming), expand the various categories to locate the report you wish to ‘favorite’. Then right-click the report name and an option to ‘Add to My Favorites’ will be displayed, select this to add it to MY REPORTS.  Now when you go to the reports page(s), you can quickly jump into MY REPORTS to access all the reports you use most often.
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  • New Record Banner missing some address elements – this isn’t really a trick, but an important note and tip. The new Record Banner that shows across the top of every record, that includes various key record elements, is missing the pre- and post- street direction and unit number, if those are applicable. You must still access the complete address through Record Summary or the actual Address tab.  This has been reported to Accela.
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Post Disaster Data Collection Additions

8/16/2021

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Unfortunately, we have many communities in Oregon dealing with the aftermath of fires and other natural disasters. In order to assist jurisdictions to better track rebuilding efforts after a disaster, we will be rolling out the following additions to OSM:
  • A checkbox on ALL records to indicate it is a post disaster permit.
  • A dropdown on ALL records to indicate the name of the disaster  (jurisdictions can let us know when an item needs to be added to the dropdown.)
  • A text field on ALL records for additional disaster-related info (e.g.,FEMA case number.)

On Structural/ 1 & 2 Family Dwellings ONLY, a dropdown to indicate full/partial rebuild.

In addition, we will be adding reports to help categorize the post disaster data.
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New Scheduling App Enhancements for Both iOS and Android Published to the App Stores on May 4, 2021

8/15/2021

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  1. Users can now search for permits that are up to 5 years old. Previously, the app would only allow for users to search for permits up to 3 years old. 
  2. Two new fields have been added to the Inspections screen. If these fields are not populated by the jurisdiction, then the fields will just be blank.
               a. "Estimated Arrival Time"
               b. "Scheduled Start Time"
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Accela Delegate User Survey

8/15/2021

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Following our recent Accela software upgrade we wanted to touch base with our delegate users. There were some significant changes to delegate functionality in the new version and your feedback as a daily user is important to us. Please take a moment to complete the survey, it’s short and shouldn’t take more than a couple of minutes. We would like to receive survey responses by the end of the day this Friday, August 20.

Accela Delegate User Survey
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OSM Changes from the Last Few Months

8/14/2021

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  1. Building Module: The 'Assess Park Plan Review' field has been added to the form so that it can be used for assessing plan review fees after the record is created.  It was previously missing from the form and the fee could not be assessed.
  2. Building Module: A script that runs in the background when a Residential Research record is created was throwing an error and the "Research record fee" was not assessing automatically.  This has been corrected so now the fee will automatically assess for 1 hour of time.
  3. Building Module: New Document Type BUILDING DOCUMENTS - Energy Measures. "Energy Measures" is a new document type that was added to BUILDING DOCUMENTS on 7/26/2021.  It can be downloaded by all Citizen Access users but only uploaded by those Citizen Access users who are logged in.
  4. All Modules: After the upgrade to v. 20.2.4, an error was occurring when attempting to email the Set Receipt or any other report generated from a Set.  This error has been resolved.
  5. All Modules: After the upgrade, all emailed reports and inspection results from the back office were coming from "[email protected]" instead of the agency's name.  This was resolved and will hopefully prevent emails from falling into your customer's spam folder.
  6. Onsite Module: Document Type "Holding Tank Pumping Record" in ONSITE DOCUMENTS was modified so that a public user has to be logged in to upload this type of document.
    Document Type "Annual Operation and Maintenance Report Form" was also updated so that All ACA users can download this document type. These changes create consistency across all ONSITE DOCUMENTS.
  7. All Modules: First Issued Date was added to the Record Search form as an available search criteria for all OSM agencies.
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     8. All Modules: ​Owner field was added to the Record List in all OSM agencies.
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OSM Future Implementations

8/13/2021

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  • ​City of Phoenix – Go live Fall of 2021​
  • City of North Bend -Go live Winter of 2021
  • City of Warrenton - Go live Winter of 2021
  • City of Lebanon - Go live Winter of 2021
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