Using the Inspection Log to Help Unravel Inspection Scheduling Issues

From both the Inspections list page directly and from the Inspections tab on the My Tasks page, there is a View Log button available to most users (there is a certain level of permissions required to have this button display). If you are receiving questions/concerns from customers that they scheduled an inspection and no one came out, or that they scheduled for a certain date that you are not seeing in the system, they say it was scheduled a certain way that didn’t work, and any of the other questions about scheduled inspections that you likely get – you can use the Inspection Log functionality to resolve many of these.

Checkbox the inspection in the list, select View Log > Inspection Log – the inspection log details will be displayed in a pop-up window.

There is a variety of details provided that can greatly assist you in resolving any inspection scheduling issue. We often get calls or helpdesk tickets that are resolved using this same Inspection Log. 

If you have any questions on how to use this log, please submit a ticket to the agency helpdesk at [email protected].