To Schedule or Not to Schedule - Public Works inspection types in the PW Module vs. in the Building Module

There is an issue trending where agencies are experiencing scheduling and auto-assign confusion and problems related to PW inspection types. There is an important distinction to be made between Public Works inspections provided in the PW Module and those provided in the Building Module.

The PW Module has the Public Works inspection group that provides a large number of very detailed and diverse public works inspection types, the 6000 series. The Building Module has the Building/Structural inspection group that provides only a small number of high-level public works inspection types, the 1000 series.

Building Module > Building/Structural inspection group > offers 1050 Excavation, 1060 Driveway Approach, and 1065 Sidewalk – these are the few public works inspection types specific to building projects.  Because this Building Module inspection group is a Structural inspection group, auto-assign is also Structural (if auto-assign is ON) and therefore these few inspections would auto-assign to a named Structural Inspector, not to a Public Works Inspector. Additionally, these are also the only public works inspection types a customer can self-schedule on a given Structural record type – unless explicitly PENDED by the agency, the customer cannot self-schedule any public works inspection types included in the Public Works inspection group/module on a Structural record type. Note, the many public works inspection types included in the Public Works inspection group/module are set to auto-assign (again if auto-assign is ON) specifically to a named Public Works Inspector.

Please refer to the ePermitting Inspection Brochure for inspection groups and types.
 
If you are an agency experiencing any issues related to this and need more information, please submit a helpdesk ticket to [email protected].