Online Homeowner Applications

As one of the adjustments that ePermitting made to facilitate online transactions during the pandemic, we created  “homeowner licenses.” These “licenses” allowed homeowners to bypass the licensing requirements online and apply for permits. We provided a report that jurisdictions could run to track these applications, and also sent out packets to jurisdictions so that they could choose whether or not to provide this information to customers. We have had a number of jurisdictions request that these "licenses" be made permanent. We also have some jurisdictions that do not want homeowners to apply online. 

The plan for online homeowner application is:

1. To see if we can find a better solution that allows homeowners to apply online without these dummy licenses; this will take some time and will be part of our overall efforts improve ACA.
2. For now, we will continue to maintain the homeowner licenses for those jurisdictions that want to use them; and,
3. For those jurisdictions that do NOT wish to use this option, please let us know by sending an email to the Kayako Helpdesk, we can put a condition on the licenses so that they cannot be used in your jurisdiction. Note: this is an all or nothing decision - if your agency wishes to allow homeowner application case-by-case, you would need to leave this option available.