New Inspection Scheduling Solution - SelecTXT

The State of Oregon ePermitting is proud to announce the launch of SelecTXT, a new service allowing contractors and homeowners to utilize interactive text messaging to:

• Schedule inspections
• Reschedule inspections
• Cancel inspections
• View inspection results
• Include comments/instructions for Inspectors

Our IVR vendor Selectron has developed this new solution that simply uses your existing cellular text messaging functionality for scheduling inspections. It’s easy and fast, and better yet, does not require installation of an app, keeping an app up to date, or any other add-ons. With one word, users can begin the inspection scheduling process and SelecTXT will guide them from there. Helpful hints will ask them for their IVR tracking number and inspection code to complete the process in just a few key strokes. The commands are simple to remember and intuitive. It also offers “Express Commands” where users can complete the scheduling process with one single text message making it one of the fastest ways to schedule inspections offered.

We are currently working with a couple of agencies as ground users to try this new service out and see how they like it and soon it will be available to all agencies. An end-user brochure is available for your lobbies, to provide with issued plans, or to hand out to your contractors along with an informational/instructions document for agencies.