Jackson County

​As a web based product, ePermitting is affected by your IT network settings. Jackson County’s IT staff recently discovered how much difference a change in network settings can make.  Jackson County has been a part of the ePermitting System since June 2014.  Their IT staff recently looked into performance issues that end users were facing in Accela/ePermitting.  After spending time gathering data and reaching out to other agencies on the ePermitting System, Jackson County discovered some important details about their internal network and how it relates to Accela.  The most significant was that they were encrypting internet traffic in both directions and it appeared that this was causing a significant performance hit (almost twice as long on most tasks) when using Accela.  They revised the encryption method on their internal network and as a result, the performance has greatly improved for end users, making Accela respond much faster!  Jackson County was kind enough to pass along this information to the ePermitting Team as well as allow us to share this information in the newsletter in an effort to collaborate across our large system of users.  If you would like more information about the specific network settings that Jackson County made, you may contact Brady Smith at Jackson County at 541-774-6493.  Props to Jackson County and their efforts that paid off!

We have highlighted all of the ePermitting Team in the monthly “In the Spotlight” article and would like to now use this as a way to showcase different success stories from agencies on the ePermitting System.  Please contact us at [email protected] if you have a success story you would like to share!

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