Important Reminder About Letting Customers Know When You Reschedule Inspections
When you reschedule an inspection there is NOT an automated message that gets sent from Accela to let the customer know that the inspection has been rescheduled.
You need to let them know that you have rescheduled the inspection.
Unfortunately, there isn’t an Accela option to send an automated email when you use the Reschedule function/button – We will suggest the ‘automated email at Reschedule option’ to Accela, because it certainly would be nice to have.
For more information on Resulting inspections, see Resulting Inspections so your trips count.
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