If you are an OSM agency, you probably have noticed the really long strange hyperlink automatically generated in the workflow emails. This is what Accela calls a “Deep Link.” It is a hyperlink that takes a user directly to a specific record in Citizen Access without having the user perform a search for their record. This adds a lot of convenience for the customer because they can simply click on the hyperlink in the email and are routed directly to their record in ACA for paying fees, scheduling inspections, tracking the status, or uploading documents. We programmed the system to generate the Deep Links in each workflow email, however, you can manually generate a Deep Link too if you would like to send an Accela adhoc email through Communications or send it in an email outside of the system. Here’s how:
1. Go to this special URL for Citizen Access in Production. It will look a little bare because it does not include the ePermitting wrapper.
2. Then search for the record. Once you are viewing the record, copy the URL. This is the Deep Link that can be copied and pasted into an email to the customer. It is formatted in a special way with the record number information.
Example Record: 385-17-000967-PLM
Deep Link: https://aca.oregon.accela.com/oregon/Cap/CapDetail.aspx?Module=Building&TabName=Building&capID1=17CAP&capID2=00000&capID3=000RJ&agencyCode=HAPPY_VALLEY&IsToShowInspection=
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