Batch Job Issues?
The version of Accela that we are currently on is experiencing intermittent issues with batch jobs not running or not writing to the log (batch jobs are things like financial batch information for your finance department, expiration batches, etc.). This is a known issue with our version of Accela that has been fixed in more recent versions. We are starting the Accela upgrade process and will be installing the newest version of Accela in our DEV environment in the next couple of weeks. We’ve been assured by Accela, and have also heard from other Accela users that are on more current versions, that the batch issues are resolved. Testing/validation of the new version will begin as soon as it’s available and barring any show stoppers, we will be pushing to get it into production as soon as possible (we hope this will be within the next few months).
In the meantime, please check regularly that your batches are running as scheduled. If you find that your batch hasn’t run (you didn’t receive the email) let us know as soon as possible so that we can manually run it for you.
Thank You for your patience.
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