When customers schedule an inspection online through Citizen Access, they are not forced to select an existing Pending inspection to schedule. They can simply click a link to schedule an inspection, select from a list of inspections associated to the record type, and then schedule. When this happens an extra Pending inspection of the same type is left on the record, which can cause problems when it is time to Final the permit. To work around this issue, beginning on Jan 20, 2021, we deployed an enhancement for all OSM agencies where the extra Pending inspection on the record of the same type scheduled is automatically removed by script, cleaning up the record. If there are multiple Pending inspections of the same type that was scheduled, only the first Pending inspection will be removed. This enhancement applies to the Building, Onsite, and Public Works modules.
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