Auditing Best Practices: No More Generic Users in Accela

We are in the final leg of removing all generic users from our ePermitting agencies.  These users were named things like “FrontCounter” and “Intake” – they are no longer being allowed in the Model as they are not audit worthy.  They provide no individual accountability to any one user and tend to be users that take and process payments, assess fees, issues permits, and more.  All of these activities, especially the handling and processing of money, require a greater level of tracking and accountability for audit purposes that a generic user login simply does not provide.  These generic users open up a loophole of risk for agencies so are being disabled and no longer being provided.
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Note, you can be logged in multiple times with Accela since it is web-based – you could be logged in at the front counter and at your desk, and can actively use both instances.  If more than one user is covering a front counter, you both could log in on the same front counter computer, just under separate browsing sessions (not tabs) – and be left open for when you are covering the counter.  If you have any questions about best practice and logging in to Accela in more than one location, please contact our help desk at 503-373-7396 for guidance.