New ePermitting ticketing system and ePermitting Help Center

The ePermitting team has transitioned to a new ticketing system. We moved from our previous ticketing system, Kayako, to a new ticketing system called Service. Another exciting part of this transition is that we have reshaped our knowledgebase into a new self-service ePermitting Help Center. Here are the details that you need to be aware of:
 
ePermitting ticketing system - Service:

• IMPORTANT: New support tickets should be emailed to [email protected]. We no longer receive support tickets through our previous email address. There is also a new email thread for you to reply to on existing active tickets.
  
  
• A new Portal for submitting and tracking your support tickets is available, we highly suggest using this new portal - use this link to register: https://oregon-epermitting.monday.com/portal/
  
  
• Watch this short video that shows how to register and use the new Portal: https://youtu.be/ZClxgi6F0pQ

 

• REMINDER: The ePermitting Ticketing System is only intended for jurisdiction staff who are using the back office Civic Platform software.  It is not intended to be used by contractors, property owners, licensed professionals, or other public users.  The public customer base should submit issues and questions to the ePermitting program by emailing [email protected] or by calling 503-373-7396.  Please do not include public users on your emails to the ePermitting team or share our support email address – thank you for your help with this.
  
  

ePermitting Help Center website

• IMPORTANT: The new ePermitting Help Center will be the repository of all our knowledgebase and training articles. It can be found at the following URL: https://www.oregon.gov/bcd/epermitting/help/Pages/index.aspx
  
  
• Our previous knowledgebase is no longer be accessible and links to the articles no longer work. Links to our articles that you may have in your browser favorites, your website, intranet, or desk manuals need to be updated.
  
  
• Contact us if you are looking for a specific article and we can guide you to the article in the new Help Center.