Friendly reminder to send expiration courtesy letters

This is a friendly reminder that the system does not automatically send expiration courtesy letters.  Generating the expiration courtesy letters and sending them out is an extra step that jurisdiction staff must take on their own. In most cases, there is a routine batch job that executes weekly or monthly that creates a set of records that are about to expire. Once that set is created, you will need to take a moment to intentionally send the letters.

​Here is an ePermitting Help Center article that describes how to generate the letters from a set. If you are unsure about your jurisdiction’s configuration, please reach out to the ePermitting program by submitting a support ticket.