Converge Account – Changes in Authorized Signer (responsible party) for Agencies

Converge/Elavon – the credit card processing agent your jurisdiction uses for online (and potentially back office) ePermitting  transactions – has recently made us aware of a very important change process they require.

When and if the “Authorized Signer” – or person responsible for this account (Finance Manager or Director typically )–  changes for any participating agency – there is change process required by Converge/Elavon.  ePermitting provides the information and instructions from Converge/Elavon, when a  Finance Management Change Request form is filled out. This form is required because ePermitting has to make some updates and then we can also help ensure that your agency has the necessary information from Converge/Elavon.

Please be aware of this new requirement and process, failure to submit these changes with Converge/Elavon in particular, and in a timely manner, could potentially result in suspension of your agency’s credit card processing account.

The Financial Management Change Request form is available through the Kayako Knowledgebase at: https://orepermittinghelp.kayako.com/article/221-finance-management-change-request.